At ScentR, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how we process, ship, and deliver your purchases to ensure a smooth and reliable experience.
Order Processing
All orders are processed within 24 hours of confirmation, excluding weekends and public holidays. Once your order is placed, you will receive an order confirmation email. After processing, a shipping confirmation will be sent along with tracking details so you can monitor your delivery.
Please ensure that all shipping information provided at checkout is accurate and complete. ScentR is not responsible for delays or failed deliveries due to incorrect or incomplete address details.
Shipping Methods and Delivery Times
We offer reliable shipping services to ensure your order reaches you in a timely manner. For deliveries within Ireland, orders are typically delivered within 2–3 working days using standard tracked shipping services.
For international orders within the European Union, delivery times generally range from 5–7 working days depending on the destination country and local courier services.
Please note that delivery times are estimates and may vary due to external factors such as courier delays, customs processing, weather conditions, or peak seasons.
Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Any applicable charges will be clearly displayed before you complete your purchase.
Occasionally, we may offer free shipping promotions or discounted delivery rates, which will be communicated on our website.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. This allows you to track your parcel in real-time and stay informed about its delivery status.
If you experience any issues with tracking or delivery updates, you are encouraged to contact us for assistance.
Customs, Duties, and Taxes
For orders shipped outside Ireland, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are not included in the product price or shipping fee and are the responsibility of the customer.
We recommend checking with your local customs office for more information on potential charges before placing your order.
Delayed or Lost Shipments
While we work with trusted shipping partners, delays can occasionally occur due to circumstances beyond our control. If your order has not arrived within the estimated timeframe, please allow a reasonable additional period before contacting us.
In the rare case that a shipment is lost or significantly delayed, we will work with the courier to investigate and resolve the issue as quickly as possible.
Incorrect or Damaged Orders
If you receive an incorrect or damaged item, please notify us promptly with relevant details and, if possible, photographic evidence. We will review the issue and arrange a suitable resolution, which may include replacement or refund, depending on the situation.
Failed Delivery Attempts
If a delivery attempt is unsuccessful due to absence or incorrect address details, the courier may attempt redelivery or hold the parcel at a local facility. It is the customer’s responsibility to coordinate with the courier for redelivery or collection.
Additional shipping charges may apply if the parcel is returned and needs to be resent.
Contact Us
If you have any questions, concerns, or require assistance regarding your shipment, please refer to our Contact Us page for support.